Shipping Policy


OUR SHIPPING POLICY

Please note: Due to current industry-wide shipping disruptions expected to continue through end of this year, some shipments may be delivered later than the carrier-quoted transit times. We are doing the best we can to meet the expectations of our customers and have all of our products delivered in a timely manner. If you have questions about the status of your order please contact our customer service team. To view the status of your online order follow the links we sent in your post-purchase emails, or visit our customer login page. 

OUR SHIPPING LOCATION & COURIER

All orders are shipped via UPS Ground from our warehouse located at: Entrada Smokeless Fire Pits, 1956 US-6 B, Fruita, CO 81521, United States

FREE SHIPPING FOR CONTIGUOUS UNITED STATES 

Entrada offers free shipping on all orders within the contiguous United States. Shipping costs outside the contiguous US (Alaska and Hawaii) are calculated at checkout based on weight, dimensions, and destination of items in the order. We do not currently offer shipping outside the US. This price will be the final price for shipping cost to the customer.

ESTIMATED SHIPPING TIME- CONTIGUOUS UNITED STATES

All orders are expected to be shipped within one business week. Orders within the contiguous US can be expected to arrive within 2-7 days after they are shipped. If a product is not currently in stock, the correct lead time will be displayed on the product page. After your order processes, you will receive an email with your order confirmation and expected arrival date. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order. 

SHIPPING COSTS FOR ALASKA & HAWAII

Shipping costs outside the contiguous US (Alaska and Hawaii) are calculated by our website during checkout based on weight, dimensions, and destination of items in the order. Expected shipping costs can range anywhere from $100-$500+ depending on size of your Order. Payment for shipping to Alaska or Hawaii will be collected with the order purchase. This price will be the final price for shipping cost to the customer.

ESTIMATED SHIPPING TIME- ALASKA & HAWAII

All orders are expected to be shipped within one business week. 

Orders to Alaska and Hawaii can be expected to arrive between 7-10 days after they are shipped.  If a product is not currently in stock, the correct lead time will be displayed on the product page. After your order processes, you will receive an email with your order confirmation and expected arrival date. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order. 

IF YOUR ORDER OR ITEMS ARE NEVER RECEIVED

If you never receive all or partial items that you placed an order for, please reach out to our customer support team via email at: info@entradafirepits.com  Please email us from the initial email you placed your original order with, so we can verify it is indeed you. Provide us your order number and the date you placed your order and we will investigate what has gone wrong and get a solution figured out for you.

Payment Methods we Currently Accept

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Facebook Pay

    Questions

    If you have any questions regarding our shipping policy, you may contact us at:

    info@entradafirepits.com